Shipping Policy

Order Processing Time
All orders are processed and dispatched within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, which will include your tracking number.

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Estimated Delivery Times
Because we source high-quality pet technology and accessories globally, delivery times may vary depending on your location and the specific product.
• Standard Shipping: 7 to 15 business days.

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Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
• Standard shipping is free for all orders above $50 within the USA.

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International Shipping
We offer international shipping to select countries. Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Velora Premium Products and Services LLC is not responsible for these charges; they are the responsibility of the customer.

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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking link.
• Note: Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within the estimated delivery timeframe, please contact us at support@petvelora.store with your name and order number.